Returns & Exchanges
We want you to love your Tower 28 products, but if something isn't working for your skin, we offer free returns and exchanges on all domestic orders within 30 days of purchase.
Start Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Items
Choose the specific items you wish to return or exchange and provide a brief reason for the request so we can improve.
Print & Pack
Download your prepaid shipping label, securely pack your items in the original mailer, and drop it off at any authorized carrier location.
Get Refunded
Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing